Delivery time : 48H
Deadline reception of the order : The sending of your parcel is done in cargo Express, the reception depends on your place of residence or country of delivery and the Courier service.
Tracking your order : the tracking of your order can be done with the "shipping code" that is delivered to you by SMS or @ so you can check the status of your order by logging into your account Elegansmoda and by clicking on your username on the right side of the home page, and then going to "My Orders". You can also track your order once your purchase is done, by clicking on the "Where is my order?" Button on the home page.
Shipping costs : they differ depending on the country or place of shipment and the number of items, this will be specified on the page of your basket.
NB: Promotional offers may include free delivery hence the usefulness of following us to be aware of news.
Which countries of delivery : We deliver internationally all over the world.
Our delivery providers : DHL
Upon receipt of the package : Check if your package is in good condition, if ever it is open crushed or wet, you can refuse receipt, at this time please ask and fill out a complaint form to the courier service and contact our customer service for tracking.
If after receiving the package, you realize that a product is missing thank you to :
1. Join the delivery provider and request a claim form
2. Send us an email to : email@example.com
Unavailability or absence at the time of delivery : If at the time of delivery you are not present at the place indicated, your package will be automatically delivered to the nearest delivery agency and it will be recoverable within 3 days days if not, your order will be returned to Elegansmoda.
Direct reception at the delivery provider : If you choose to pick up your order from the provider, just contact him with your shipping code.